As Cohen said,

“The features of digitized legal providers are becoming well- defined– they are customer centric, tech and process enabled, agile, diverse, accessible to clients in real-time, intelligent, globally branded, scalable, multi-disciplinary, and enterprise focused.”

What does the impact of technology on legal services mean for the humans in that space?

Customer-entric, agile, diverse, accessible, intelligent and enterprise-focused apply to lawyers (and other professionals). What skills are required to respond to a changing workplace?

They include the ability to grow and manage relationships, an ability to process and consolidate large amount of information, and the psychological agility to remain calm and focused in times of transition and change.

For Cohen’s article in Forces magazine, see here.